when watching on PC using 360fly Director, audio works but video is frozen & just shakes.
@droptail, first, I would recommend upgrading your Director to version 0.10.4 - https://s3.amazonaws.com/360fly-media-assets/director-app/360Fly_Director_v0.10.4_win32.zip
Next, make sure that you have updating your camera firmware to version 1.3.3 - https://360fly.zendesk.com/hc/en-us/articles/224803647-Updating-your-360fly-HD-Firmware-via-USB-for-use-on-Android-6-0-and-7-0
What is the brand and specific model of your smartphone? What version of Android or iOS is installed on it?