We have received several complaints from customers about no longer being able to alter the camera name or camera WiFi password through the 360fly app. This issue appears to be affecting both 360fly HD and 360fly 4K models, but not for all customers. For customers who are experiencing this issue, there is no option to create a name/password during the setup, and in the camera settings, both of these options are grayed out when the smart phone is connected to the 360fly camera through both Bluetooth and WiFi.
If you are experiencing this issue, please comment below with the following information:
360fly model (HD or 4K)
iPhone or Android
If you are using Android, what is the brand of your smartphone?
What is the specific model of your smartphone?
What version of Android or iOS are you running on your smartphone?
Feel free to include any screenshots or addition information that you think is relevant.
If you don’t feel comfortable posting a public comment, you can email this information to email@example.com, but keep in mind that it is easier for engineering to keep track of the information posting on this thread.
If you are experiencing a different issue or feel that you need personalized support, please send an email to firstname.lastname@example.org.