Chipped glass and can’t get it fixed

#1

Hi. I got my fly 4K camera last week and 2 days after having it, the darn thing fell out of my pocket, bounced and chipped the glass. It’s very noticeable when looking at it and in any videos I record.

I have been trying since then (about a week now) to contact someone to start the process of having the glass replaced. It’s my understanding that they can do this. However, both emails I have sent have gone unanswered and every time I try to call (844-helpfly) it goes directly to a voicemail. Sometimes it doesn’t even ring. I have left a voicemail but that too has gone unanswered. How am I supposed to get my issue resolved if I can’t get in contact with a single person. Call me silly but I see that as horrible customer service and for what these cameras cost, I should have no issue contacting support. Can someone help me out here?!?!?!

#2

Boa tarde…

estou com a minha câmera mais de um ano tentando compra somente a lente para a minha FLY360, comprei por ser uma câmera boa mas no final das contas nem usei a câmera e está parada por uma simples Lente que deveria ter de caixas no estoque …

boa sorte se conseguir uma avise !

#3

I have no idea what’s being said.

#4

preciso de uma lente também … se conseguir me avise !

#5
  1. Clean the chip. …
  2. Mix a two-part epoxy. …
  3. Apply the epoxy to the chip.
  4. Push the chip back into place.
  5. Use a dull razor blade to remove excess epoxy while you press the chip back into place.
#6

Update, finally got in touch with someone. My camera is now in their hands getting the glass replaced.

1 Like
#8

Sometimes we might tell ourselves it’s easier to just replace the glass, rather than fix it. If the glass table is badly cracked, it’s better to ask a professional. If the crack isn’t too severe, you might want to tackle it yourself.
Dafont 192.168.l.l